Are You Addicted to Complexity?

Posted by Greg Bartels on May 14, 2014 9:17:00 AM


Industry statistic: More than 60% of enterprise resource planning (ERP) implementations fail. Go ahead and do a quick Google search for ERP failures, I’ll wait… After a quick scan of the results, you were sure to see some of the most famous names in business and government, including the US Navy, which by the way, sank $1 billion into failed ERP pilot programs.

Industry statistic: Knowledge Management System implementations fail as much as 70% of the time. These systems are supposed to capture and make useful all of the expertise in an organization but human expertise is very hard to reliably capture.

What common issue do these projects share? They are complex. They both take your existing sets of processes and try master them with one big technology fix. Migrations of this scale can be done but it’s rare that they get done on time or on budget. Most of the time, they don’t even achieve many of the original project goals.

Personally, I like ‘simple.’ I like web-based applications—cloud solutions that solve real problems. I like them much better than Big Tech products that try to solve every problem of every person their sales reps ever spoke to.

With cloud solutions, your browser gives you access not just to systems, but to expertise and experience with your particular business problems—whatever you need, when you need it. When you’re logged into a cloud solution, at the other end of that Internet connection can be lockboxes, data capture facilities, and subject matter experts who resolve problems before you even know you have them.

That is how I like to buy information technology solutions. It’s why I founded IPS in the first place nearly 20 years ago: When complexity fails, simple works.

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