IPS Passes the "Sandy Test" in Disaster Preparation

Posted by Paula Loverich on Dec 6, 2012 2:40:19 PM

As Hurricane Sandy roared up the East Coast, IPS initiated its disaster management plan – and it proved its value. Big Screen

IPS powers the transition to digital for its customers from analog, paper-based processes. But in the face of one of the worst storms in decades, we put our faith in paper. “I have been doing disaster management planning for years, says Charles Goldstein, our IT Director, “and I am a big believer in backing up all of your knowledge into paper manuals. When the lights go out and the Internet fails, you can still find the answers you need.”

“Our key staff had all contact information for our employees, our vendors and our clients available at home on paper,” says VP Operations and Account Management Cathy Ferro. “We had contingency plans to hand-off communications management to our Texas office, and a scanning facility on hot standby outside the path of the hurricane.”

Planning Pays Off

Our Meadowlands Processing Center lost power as the storm swept in but uninterruptible power supplies and a backup generator kept us online. “We were able to use our Web site to keep clients updated on our situation and to let employees know our needs in real time,” adds Ferro, “and we did not need to use our backup facilities.”

Man with laptop Customers whose own offices were closed all week told us how grateful they were for the ability to get access from home to our workflow systems. “We realize how hard Sandy hit your area,” wrote one client, “and we really appreciate IPS keeping operations up and running.”

“The team did a terrific job,” says IPS founder and CEO Greg Bartels. “At one point, we put out a call for key staff to come in on Sunday prior to Sandy’s landfall. It was not more than 15 minutes before IPS staff started entering the Meadowlands facility. I wish our clients could have been there to see IPS staff securing client documents and preparing for the storm.”


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