The customers have spoken – and once again, they have plenty of good things to say about IPS.
For the fourth consecutive year, the Secaucus, N.J.-based document scanning and paperless office experts have been named “Best in Class” in customer satisfaction, according to research performed by the Strategic Performance Group (SPG) of Saint Paul, Minn.
IPS’ 2011 Customer Satisfaction Index score is 9.5, up from 9.30 in 2010. IPS ranked highest, with the top score for all surveyed.
The CSI results ranked IPS “Best in Class” for the fourth year running; exceeding customer expectations with high marks in responsiveness, flexibility and quality.
“At IPS, we’re committed to providing the absolute best service and value possible,” IPS president and CEO Greg Bartels said. “We take pride in our consistently high marks in customer satisfaction surveys for responsiveness, flexibility and quality. Every year, we sit down as a team to discuss our performance and how we can improve. Because of that process – as well as our proven focus on customer satisfaction – I’m confident we’ll continue to score high marks.”