IPS Response to Coronavirus (COVID-19)

SECAUCUS, NJ, March 15, 2020


March 31, 2020 - Update to IPS Response to Coronavirus (COVID-19)


To our valued Clients and Partners,


In February, IPS established a coronavirus response team and began following the guidance from government and local health authorities for responding to the pandemic.

Our focus has been and will continue to be on the health and safety of our employees and the continued service of our clients and partners.

I wanted to provide you with an update on the preventative and precautionary actions we have taken to date to protect the health and safety of our staff and to help ensure the continuity of the services we provide.

IPS has implemented several actions, including:

  • Ongoing, transparent communications to our employees regarding our business continuity plans and preventive measures. We also established a direct line of communication to stay in contact with our employees and to answer any questions they may have.
  • Guidelines and preventative measures to limit the spread of the virus among our mail receipt and paper processing employees.  Among other things, we adjusted our processing center in Secaucus for social distancing.
  • Operational enhancements, in alignment with public health authority guidance, to limit employee and customer exposure to the virus: 
         Access restrictions at our facilities, including strictly limiting visitor access to our office environments.
        Restriction of IPS business travel.
        Heightened workplace cleaning and disinfecting procedures.
        New workplace distancing procedures.

  • Safety guidance and supplies appropriate for our employees and the nature of their work in line with the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). 

Ensuring business continuity and minimizing service disruptions for our clients and partners is a top priority for IPS.  

Our goal is to offer the level of quality, responsiveness and support that you have come to expect from IPS. We are happy to report that many of our staff have successfully migrated to a work-from-home arrangement that has helped ensure business continuity.  We will continue to monitor the situation and adjust as needed.

Please contact me should you have any questions or concerns. Thank you for your continued business and partnership.


Greg Bartels, President & Chief Executive Officer

March 15, 2020 - IPS Response to Coronavirus (COVID-19)


To: IPS Clients and Partners


The health and safety of our clients and employees is our first priority as we anticipate a rise globally in the number of individuals affected by the Coronavirus (COVID-19).  We want to reassure you that IPS has taken proactive measures to ensure uninterrupted service and instituted preventative actions to protect the well-being of our staff and clients.

We are monitoring the situation daily, and following the recommendations from the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), and State and local authorities.

Please be assured that while we remain focused on the health and safety of our staff and those around us, we also are focused on providing seamless service to our clients. IPS has a robust and tested BCP to ensure that in times such as these, we are prepared to continue our services to our clients.  We have taken steps to ensure we can continue to deliver the level of quality, excellence and support you are accustomed to from us during these unique circumstances. 

IPS has a secure technological, cultural and operational infrastructure for the organization to work virtually, and is leveraging as the needs arise. Additionally, policies have been established to require staff to socially and operationally self distance and self-quarantine should they feel ill or in light of any recent travel that would potentially pose a risk to others.  IPS has also verified the readiness plan of all our suppliers to ensure uninterrupted service and delivery.

With the support of our clients, IPS has successfully converted the vast majority of our paper document processing to email attachments, document uploads and downloads, however we do have residual population of physical paper that requires processing and staff located at our Secaucus, NJ facility. The paper processing staff is fully functional and will continue to operate with modified procedures including social distancing at work, deep cleansing of workspaces and extra care of personal hygiene as per CDC guidelines.

As the situation evolves, we'll continue to keep you informed as we navigate its impact to our communities, our staff and our clients.

Thank you.

Greg Bartels, President & Chief Executive Officer

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